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FAQs

Gift Certificates 

How do I buy Gift Certificates?

Gift certificates can be purchased online or in person at either of our Viva Day Spa locations: Viva on Lamar or Viva on 35th. Or simply call (512) 300-2256 and place your order over the phone.

How are Gift Certificates shipped?
Gift certificates are shipped First Class via US Mail at no additional charge, and usually arrive within 4-5 days. Gift certificate orders placed before 2 pm are typically shipped the same day. Please call us at (512) 300-2256 if you'd like to arrange overnight shipping, hold the gift certificate for pickup, or have other questions about shipping.

What can I buy with a Gift Certificate?
Gift certificates are redeemable for all of our services, products and gifts. You can even use your Gift Certificate to cover gratuity.

Where can I use a Gift Certificate?
Gift certificates are redeemable at either physical Viva Day Spa location. They are not currently redeemable in our online store.

When do Gift Certificates expire?
Gift certificates expire one (1) year from the date of purchase.

What is your Return Policy for Gift Certificates?
Refunds are not given for gift certificates. However, we'll gladly transfer or offer spa credit for all Viva Day Spa gift certificates - except ones that are lost or stolen.

Do you charge sales tax for Gift Certificates?
No sales tax is charged for Viva Day Spa Gift Certificate purchases.


Shipping & Delivery

What is your Return Policy for Products?
We offer Free Shipping on all Viva Day Spa Gift Certificates via First Class US Mail. We charge a flat standard shipping rate of $5.00 for all product purchases shipped within the United States, and $20 for all purchases delivered internationally. If you are interested in arranging overnight shipping, please call (512) 300-2256.

Returns & Exchanges

What is your Return Policy for Products?
We hope you love everything you order from Viva Day Spa! If you are not completely satisfied, please return your product or gift to Viva Day Spa within 30 days of the purchase date. Products and gifts must be unopened, unused and undamaged.

Mail your return to:
Viva Day Spa
1811 West 35th Street
Austin, Texas 78703
ATTN: Returns

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Give the gift of relaxation, rejuvenation and wellness with a Viva Day Spa Gift Certificate for one of our award-winnng Spa Packages, Massages, Skin Care + Facials, or Manicures & Pedicures.

Need some ideas? Check out our Viva Faves, Gifts for Him and Gifts for Her collections.