Thanks for shopping online with Viva Day Spa + Med Spa. We want you to be happy with your purchase. That's why items purchased on our online store at may be returned within 30 days of the original purchase for a full refund, as qualified below: 

Items That Qualify for 30-Day Return Policy:

  • Unopened, unused skin care products within 30 days of purchase.
  • Unopened gifts and merchandise
To Start A Return
  • Email with your order number. Please put "Return Request" and your order number in the subject line. Include the name
  • We will ship you a pre-paid label for you to return your items to our warehouse in Austin, TX.

Return Refunds

We will initiate a refund within 5 business days of receiving your return. The refund will be applied back to your original payment type. Original shipping charges will not be refunded, unless the return is a result of our error, in which case we will email you a return label to print out and use.

Other return questions, please contact our support team at